A seller’s policy can add to the 30-day FlexEmarket returns policy but can never reduce it.
1. Return Period : Customers can return items within 30 days from the date of purchase.
2. Eligibility Criteria : Items must be unused, undamaged, and in their original packaging. - Certain items such as perishable goods, personalized items, or digital downloads may not be eligible for return.
3. Return Process : Customers initiate a return by contacting customer service, Provide order details and reason for return. - Receive return authorization and instructions.
4. Return Shipping : Customers may be responsible for return shipping costs unless the return is due to a mistake by the seller (e.g., wrong item shipped, item arrived damaged). - Prepaid shipping labels may be provided for certain types of returns.
5. Inspection and Refund : Upon receipt of the returned item, it will be inspected to ensure it meets return eligibility criteria. - Refunds are processed to the original payment method within 7 business days after the return is processed. - Refund amount may be reduced if the item is not returned in its original condition or packaging.
6. Exchange : Customers may request an exchange for a different size, color, or similar item if available. - Exchange item will be shipped after the return is processed and any price difference is settled.
7. Exceptions : Certain items may not be eligible for return due to hygiene reasons, safety concerns, or other specified reasons. - Special conditions may apply to returns during sales or promotional events.
8. Customer Support : Contact information and support availability for resolving return-related inquiries.
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