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1. Return Period: Customers can return items within 30 days from the date of purchase.

2. Eligibility Criteria: Items must be unused, undamaged, and in their original packaging. Certain items such as perishable goods, personalized items, or digital downloads may not be eligible for return.

3. Return Process: Customers initiate a return by contacting customer service, provide order details and reason for return, then receive return authorization and instructions.

4. Return Shipping: Customers may be responsible for return shipping costs unless the return is due to a seller mistake (e.g., wrong item shipped, item arrived damaged). Prepaid shipping labels may be provided for certain returns.

5. Inspection and Refund: Returned items are inspected for eligibility. Refunds are processed to the original payment method within 7 business days. Refund amount may be reduced if the item is not in original condition.

6. Exchange: Customers may request an exchange for a different size, color, or similar item if available. Exchange ships after return is processed and any price difference is settled.

7. Exceptions: Certain items may not be eligible for return due to hygiene, safety, or other specified reasons. Special conditions may apply during sales or promotional events.

8. Customer Support: Contact our support team for all return-related inquiries.